Privacy Policy

Norfolk Coaching Services customer privacy notice. This privacy notice tells you what to expect us to do with your personal information.

Contact details Telephone: 07356028771Email: Norfolkcoachingservices@outlook.com

What information we collect, use, and why:

We collect or use the following information to provide coaching services:

· Names and contact details

· Payment details (including card or bank information for transfers and direct debits)

· Records of meetings and decisions

· Information relating to compliments or complaints

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

· Contract (Agreement Form)

Where we get personal information from

· People directly

How long we keep information

Some personal data will be retained for 1 year following the end of the business relationship (contact details only) for follow-up evaluation purposes and when requesting feedback. 

Your data protection rights. Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about use of your personal data, you can make a complaint to using the contact details at the top of this privacy notice.

If you remain unhappy with how your data is used your data after raising a complaint, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

03 December 2024